Questions to Ask
Each family and caregiver have their own set of questions and concerns that must be addressed when finding an appropriate provider. However, please allow the list below to serve as a guide for the questions that sometimes slip through the cracks, but are important factors when making a well rounded decision.
AGENCY INFORMATION AND REFERENCES
- Where can I find additional information about your agency? What matters most to your agency?
- How many people do you serve?
- Where is your main office(s) located?
- Do you have a list of current or former clients and families I may contact for a reference?
- What is your involvement in the community?
SUPPORT SERVICES, COMMUNITY ACTIVITIES, AND CHOICE
- How do you support individuals to have choices and make their own decisions?
- How does your agency support individuals to achieve their personal goals?
- How does your agency support individuals with activities and personal preferences?
- How do you meet transportation needs?
- What makes your service unique from other residential service providers?
- Do you have staff who can support me in the use of technology for increased
independence, communication and access to information and other people?
STAFF QUALIFICATIONS, TRAINING, AND QUALITY ASSURANCE
- How do you train your staff to learn the needs and preferences of each individual?
- How does your agency provide continuous learning for staff?
- How do you provide education on company policies and procedures?
- Will my family member or I have input in hiring staff who will be assisting me?
- Can I receive copies of any family/client satisfaction surveys?
- Can I receive a copy of your agency’s most recent certification review?
HOME ENVIRONMENT
- As I arrive, do I like the location and outward appearance?
- Is the home close to friends and relatives?
- What are the procedures for moving in and out of the home?
- Is the home accessible (for example, is there a sit-down shower, grab bars as needed etc.)?
- What furniture will I need to purchase?
- Do I have common interests with other potential housemates?
- Do I have a say in who my future housemates might be?
